Help Center

Find answers to your questions about TeamTravel.us membership, bookings, and platform features.

Need Immediate Help?

Call our support team for urgent booking issues or account problems.

Contact Support

New to TeamTravel.us?

Learn how to set up your account and make your first booking.

Booking Issues?

Get help with hotel searches, reservations, and booking modifications.

Browse by Category

Find articles organized by topic

Getting Started

New to TeamTravel.us? Start here.

• How to create your team account • Understanding membership benefits • Setting up your team profile • Inviting team members

Booking Hotels

Everything about making reservations

• How to search for partner hotels • Making your first booking • Understanding hotel policies • Modifying or canceling reservations

Billing & Payments

Membership fees and payment methods

• Annual membership pricing • Payment methods accepted • Updating billing information • Understanding your savings report

Account Management

Managing your team account

• Updating team information • Adding/removing team members • Password and security settings • Notification preferences

Frequently Asked Questions

The most common questions from our members

How much money can my team save?

Most teams save 30-50% on hotel costs compared to booking directly. The average team saves $2,500+ per year, which more than pays for the annual membership fee.

Are there any booking fees or hidden costs?

No! Your annual membership gives you access to all partner rates with no booking fees, transaction costs, or hidden charges. What you see is what you pay.

How do I access partner rates?

Simply log into your member portal, search for hotels in your tournament city, and book directly through our platform. Partner rates are automatically applied to your reservations.

What if a hotel doesn't have availability?

Our platform shows real-time availability from our partners. If your first choice isn't available, we'll show you alternative options with similar rates and amenities.

Can I cancel or modify my booking?

Yes, but cancellation policies vary by hotel. We'll clearly show you each property's cancellation terms before you book, and help you make changes when needed.

What types of accommodations are available?

We partner with major hotel chains including Marriott, Hilton, and Choice Hotels, offering everything from budget-friendly rooms to suite accommodations for coaches and families.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you with any questions about membership, bookings, or platform features.

Contact Support

Support Hours

Phone Support

Monday - Friday: 8am - 8pm CST

Saturday: 9am - 5pm CST

Email Support

24/7 - We respond within 24 hours

Priority for urgent booking issues

Emergency Line

Tournament weekend emergencies

1-800-TEAM-911 (24/7)